Providing customer support for your products can be a lot of fun and a great source of motivation for every developer. Unfortunately it can also be a lot of pain and it appears that pain is killing one of my favourite Mac applications - [QuickSilver](http://www.blacktree.com/).
In his [recent interview with Lifehacker](http://www.tuaw.com/2007/12/06/lifehacker-interview-on-the-future-of-quicksilver/), Nicholas Jitkoff mentions that
>**Jitkoff**: I'm inclined to encourage users to move over to the more stable and well supported alternatives like [LaunchBar](http://www.obdev.at/products/launchbar/). Right now QS 54 (ed: the current build) accomplishes everything that I really need, the problem is stability, which for some reason most people seem to be ignoring.
The conversation continues...
>**Lifehacker**: Right. I guess from my standpoint, the fact that Quicksilver is free (as well as open source, now) is a major part of why it's so beloved.
>**Jitkoff**: But also why it is so poorly supported. I have to do any work in off-time.
It is very sad that with so many loyal users willing to pay for support and future development this project is going to slowly die. I am not sure if [making it open source](http://code.google.com/p/blacktree-alchemy/) will help.
